Frequently Asked Questions (FAQ)

General Questions

Q1: What does Stationery Berry sell?
A: Stationery Berry sells physical stationery products such as envelopes, bookmarks, notepads, planner pads, greeting cards, and other paper goods designed by Becca Bleu. We do not sell digital downloads.

Q2: Do you sell custom or personalized items?
A: Yes, some products may be offered as custom or made-to-order. These items are created specifically for you and cannot be resold.

Q3: Can I shop when you are not shipping?
A: Yes. Our website is open 24 hours a day, 7 days a week, even on days when we are not shipping.

Q4: How can I contact you with questions?
A: You may contact us 7 days a week using the contact information listed on our website.

Orders & Payments

Q5: When will my order ship?
A: Orders typically ship within 1–7 business days. We ship from a small-town post office in Oklahoma, which is closed on Saturdays, Sundays, and occasionally due to severe or inclement weather (including tornadoes and wind storms).

Q6: Do you ship internationally?
A: No. We currently ship within the United States only due to tariffs and shipping limitations.

Q7: Will my order include tracking?
A: Most orders include tracking. Tracking information will be emailed once your order ships.

Q8: What happens after my package is shipped?
A: Once your package is accepted by the USPS, we no longer have control over it and receive no additional information beyond what USPS provides. All delivery delays, routing issues, and lost or misdelivered packages must be addressed directly with the USPS.

Refunds & Cancellations

Q9: Can I cancel my order?
A: Yes. Cancellations are accepted only if your order has not yet shipped. Once shipped, orders cannot be canceled.

Q10: Do you offer refunds?
A: Refunds are offered solely at our discretion and only for issues caused directly by us, such as:

  • Sending the wrong item

  • A confirmed defect

  • A fulfillment error

Refunds will not be issued for:

  • Change of mind

  • USPS delays or delivery issues

  • Incorrect address provided by the customer

  • Minor variations in color, texture, or appearance

  • Normal wear and tear

  • Custom or personalized items

  • Frivolous, abusive, or bad-faith claims

Q11: Are custom items refundable?
A: No. Custom and personalized items are strictly non-refundable under all circumstances.

Q12: What if my package is lost in the mail?
A: We are not responsible for packages lost, delayed, or misdelivered by the USPS. Once a package leaves our hands, all delivery issues must be handled directly with the USPS.

Products & Artwork

Q13: Who owns the artwork on the products?
A: All artwork and designs are the exclusive property of Becca Bleu and are protected by U.S. and international copyright laws.

Q14: Can I scan, copy, or resell your artwork?
A: No. Purchasing a product does not grant any right to reproduce, digitize, scan, copy, resell, or distribute our artwork in any form.

Q15: Can I use your artwork commercially?
A: No. Our artwork is sold only as finished physical products and may not be used for commercial or promotional purposes.

Privacy & Security

Q16: What personal information do you collect?
A: We collect only the information necessary to process your order, such as your name, email address, shipping address, and payment details.

Q17: Do you have access to my credit card information?
A: No. All payment information is processed securely by your bank or payment provider. Becca Bleu / Stationery Berry does not store or have access to your full credit card number.

Q18: Is your website secure?
A: Yes. Our website uses an SSL security certificate to encrypt your information during checkout and browsing.

Shipping & Delivery

Q19: Why does shipping sometimes take longer?
A: Shipping delays may occur due to:

  • Post office closures on weekends

  • Severe weather (tornadoes, ice, wind storms)

  • USPS staffing or routing issues

These are outside our control.

Q20: Can I change my shipping address after ordering?
A: If your order has not shipped, contact us immediately. Once shipped, addresses cannot be changed.

Cookies & Website Use

Q21: Do you use cookies?
A: Yes. Cookies help keep your cart functional, improve site performance, and enhance your browsing experience.

Q22: Can I disable cookies?
A: Yes, through your browser settings, but some features of the Site may not function properly.

Legal & Copyright

Q23: What if someone steals your designs?
A: We pursue copyright theft aggressively.

Any unauthorized use, reproduction, scanning, digitizing, resale, or distribution of our artwork constitutes willful copyright infringement. Becca Bleu / Stationery Berry actively monitors for misuse of its designs and will take immediate action, including but not limited to:

  • Issuing DMCA takedown notices

  • Forcing removal of infringing content

  • Terminating accounts and access

  • Seeking monetary damages

  • Pursuing civil legal action

  • Recovering attorney’s fees and court costs

  • Seeking injunctions to permanently stop infringement

We will not hesitate to enforce our rights to the fullest extent permitted by law.

Q24: Where can I find your full policies?
A: Our Terms of Service, Privacy Policy, Shipping Policy, Refund Policy, Cookie Policy, DMCA Policy, and other legal documents are available through the links in the footer of our website.